Problem opening Jalview

Hi there,

Hope you’re well. I’m having some problems opening Jalview on my Mac computer (OS X 10.10) – I downloaded everything successfully but when I double click the program to open it, the application will pop up in my Dock then disappear again and consequently, nothing will open. I read the troubleshooting advice on your website and found your contact email there.

I also tried following some of your advice, for example opening the package contents in the install-Jalview package that brings up a terminal window with some commands. Here’s what the commands say:

Last login: Tue Jun 21 10:37:22 on console

web023082:~ denakia$ /Applications/Jalview/Jalview.app/Contents/MacOS/Jalview ; exit;

unzip: cannot find or open /Applications/Jalview/jre, /Applications/Jalview/jre.zip or /Applications/Jalview/jre.ZIP.

chmod: /var/folders/71/ppx4p0cn3ls6gc4yvzsjm9sr0000gn/T//IA-981900304/IA-981900304/jre/bin/: No such file or directory

chmod: /var/folders/71/ppx4p0cn3ls6gc4yvzsjm9sr0000gn/T//IA-981900304/IA-981900304/jre/lib/: No such file or directory

sh: /var/folders/71/ppx4p0cn3ls6gc4yvzsjm9sr0000gn/T//IA-981900304/IA-981900304/jre/bin/java: No such file or directory

logout

[Process completed]

If you could help me out, I’d really appreciate it!

Best Regards,

Dena

Hello Dena,

Hi there,

Hope you’re well. I’m having some problems opening Jalview on my Mac
computer (OS X 10.10)

It looks like you've hit a problem where the installer can't find Java.

If you'll bear with me, I'd like to check a couple of things (I don't
have El Capitan on my machine this second..).

Could you try both of these installer dmgs ?

This one includes Java:
http://www-test.jalview.org/Web_Installers/InstData/MacOSX/install-jalview-vm.dmg

This one doesn't - you'll need to install Java before it will work.
http://www-test.jalview.org/Web_Installers/InstData/MacOSX/install-jalview-novm.dmg

I also tried following some of your advice, for example opening the
package contents in the install-Jalview package that brings up a
terminal window with some commands.

Ah - you shouldn't need to do that with the DMG, since the installer is
an Apple Developer signed application.

If you could help me out, I’d really appreciate it!

Let me know how you get on...
Jim.

ps. if all else fails and you just need to get on.. just open a terminal
window (search for ‘Terminal’ in spotlight) and try the following command:
javaws
http://www.jalview.org/services/launchApp?version=Release&jvm-max-heap=15G
(change the 15G to a little bit less than the memory on your machine)

···

On 21/06/2016 18:41, Dena Kia wrote: