Fw:

···

From: maheen humayun maheen_94@hotmail.com
Sent: Thursday, January 12, 2017 7:34 PM
To: jalview-discuss@jalview.org
Subject: Fw:

hi I am using Mac Air , i have been trying to install jalview since long now. I successfully download it but the application wont open up. I have also tried the recommended solution on your website that is running the command lines in Mac OSx folder. please help

Hi Maheen,

Sorry to hear you are having problems.

Can you confirm if it is the Jalview installer, or Jalview itself, that is failing to open.

What error message(s) do you get when you try this from the command line?

Thanks,

Mungo

···

Mungo Carstairs
Jalview Computational Scientist
The Barton Group
Division of Computational Biology
School of Life Sciences
University of Dundee, Dundee, Scotland, UK.
www.jalview.org
www.compbio.dundee.ac.uk


From: jalview-discuss-bounces@jalview.org jalview-discuss-bounces@jalview.org on behalf of maheen humayun maheen_94@hotmail.com
Sent: 12 January 2017 14:40:25
To: jalview-discuss@jalview.org
Subject: [Jalview-discuss] Fw:

The University of Dundee is a registered Scottish Charity, No: SC015096


From: maheen humayun maheen_94@hotmail.com
Sent: Thursday, January 12, 2017 7:34 PM
To: jalview-discuss@jalview.org
Subject: Fw:

hi I am using Mac Air , i have been trying to install jalview since long now. I successfully download it but the application wont open up. I have also tried the recommended solution on your website that is running the command lines in Mac OSx folder. please help

Dear Maheen,

Sorry to hear that you have had problems getting Jalview started.

Please see the instructions in the training videos:

https://www.youtube.com/playlist?list=PLpU3VZmUmrT1I2_OVnNJoDw9-_nxkQ8tc

In particular Video 3: This takes you through how to start up Jalview.

https://www.youtube.com/watch?v=RdbcdZZUDHg&list=PLpU3VZmUmrT1I2_OVnNJoDw9-_nxkQ8tc&index=3

We recommend you install Jalview by clicking the “Launch Jalview Desktop” button at the top right hand corner of the Website page. Once you have done this, the video explains how you can start Jalview again without the need to be connected to the internet.

I hope this helps. If you still have problems, please email this list again with details including which version of OSX you are using and any error messages you see.

Geoff.


From: maheen humayun maheen_94@hotmail.com
Sent: Thursday, January 12, 2017 7:34 PM
To: jalview-discuss@jalview.org
Subject: Fw:

hi I am using Mac Air , i have been trying to install jalview since long now. I successfully download it but the application wont open up. I have also tried the recommended solution on your website that is running the command lines in Mac OSx folder. please help

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The University of Dundee is a registered Scottish Charity, No: SC015096

···

On 12/01/2017 14:40, maheen humayun wrote:

-- 
Geoff Barton | Professor of Bioinformatics | Head of Division of Computational Biology   
School of Life Sciences | University of Dundee, Scotland, UK | [g.j.barton@dundee.ac.uk](mailto:g.j.barton@dundee.ac.uk) 
Tel: +44 1382 385860 | [www.compbio.dundee.ac.uk](http://www.compbio.dundee.ac.uk) | twitter: @gjbarton
 

The University of Dundee is registered Scottish charity: No.SC015096