am trying to install Jalview 2.11.5.1 on my Mac with M1 chip (2020), but the installation consistently fails. The following error appears:
“We were unable to download the necessary files after five attempts”
I have tried multiple times, but the issue persists. Could you please advise how to resolve this?
Thank you
hi ! This sounds like the Jalview app is failing to download updates - but it should still launch if you have created a fresh installation.
Could you try launching the Jalview application directly from the DMG image downloaded from here ? https://www.jalview.org/downloads/installers/release/Jalview-2_11_5_1-macos-aarch64-java_8.dmg - just double click on the Jalview application icon directly rather than the ‘Install Jalview’ app.
Thank you so much for your aswer. It is happening with the DMG image by just clicking the Jalview icon, not sure why.