cannot install jalview on windows 7 64 bit - help anyone?

Bino John, PhD

Bino John, PhD

I have tried the latest version including older versions and the current build. I have latest Java, and I tried to install with installanywhere package as well as the package with the vitual machine. I also tried to run using compatibility troubleshooter in windows 7 and tried to run under XP and vista settings. The installation proceeds for 75% in all cases with the window with the Jalview picture appearing but then it just disappears. it comes up in the start program list but if you start it the initial jal view frame appears for a second and then crashes. I can webex conferencing with you and show you exactly what I see if you like anytime.

-bino

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From: jalview-discuss-bounces@jalview.org [mailto:jalview-discuss-bounces@jalview.org] On Behalf Of Jim Procter
Sent: Thursday, August 26, 2010 1:27 PM
Cc: ‘jalview-discuss@jalview.org’
Subject: Re: [Jalview-discuss] cannot install jalview on windows 7 64 bit - help anyone?

Hi John - could you tell us a bit more about what’s going on ? e.g. which version and whether you are trying to launch the webstart version or install the InstallAnywhere version ? I feel a bug report coming on…

Jim.

On 26/08/2010 17:35, John, Bino wrote:

Bino John, PhD



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Hi Bino.

I’ve checked up at the InstallAnywhere site - there don’t appear to be any issues with windows 7 (32bit or 64bit) so its almost certainly to do with the way we build Jalview. I’ve opened an issue here:

http://issues.jalview.org/browse/JAL-626

I have tried the latest version including older versions and the current build. I have latest Java, and I tried to install with installanywhere package as well as the package with the vitual machine. I also tried to run using compatibility troubleshooter in windows 7 and tried to run under XP and vista settings. The installation proceeds for 75% in all cases with the window with the Jalview picture appearing but then it just disappears. it comes up in the start program list but if you start it the initial jal view frame appears for a second and then crashes.

Ok. Clearly InstallAnywhere isn’t working - but I’d still like to know if you can run jalview via the webstart mechanism… can you try clicking this link ? It will start Jalview via webstart : http://www.jalview.org/webstart/jalview.jnlp

I can webex conferencing with you and show you exactly what I see if you like anytime.

I’ve emailed you offline about this - hopefully we’ll talk today!

Jim.

After a very productive conversation with Bino, I've updated the issue related to this:

http://issues.jalview.org/browse/JAL-626

Basically, it seems that the current (2.5.1 version, built on 16th June 2010) 'jalview with VM' version crashes soon after startup on WIndows 7. In the crash files (called someting like "hs_err_pidXXXX.log" in the Jalview install directory) you'll probably see that the version of Java being used is much older than the latest version on your machine.

To make sure you use the latest version of Java on your machine when you run Jalview installed via installAnywhere on Windows 7, you need to make sure your java is up to date, and download the 'Windows 'no VM'' version of Jalview.

To be doubly sure, I've also updated the Jalview installers for the latest release and development versions on the jalview development page (http://www.jalview.org/versions.html). So if you still have problems, get the latest installAnywhere version from there, or from this link:
http://www.compbio.dundee.ac.uk/~ws-dev1/jalview/release/InstallAnywhere/Web_Installers/install.htm

if anyone still has problems with running Jalview on windows 7, please let me know as soon as possible!
Jim.

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J. B. Procter (JALVIEW/ENFIN) Barton Bioinformatics Research Group
Phone/Fax:+44(0)1382 388734/345764 http://www.compbio.dundee.ac.uk
The University of Dundee is a Scottish Registered Charity, No. SC015096.

Hi Yanan.

Hi Jim,

I installed the latest version on win 7, everything works fine. One problem is it does not respond when I choose to import alignment from file, i.e., the file selection box does not prompt up as it should.

hmm. There might be a few issues here. If you don't already have a Java console displayed, could you try opening the rather less reliable Jalview java console (Tools->Java console from the desktop window's menu bar) and then attempt to open the file browser again, then copy and paste the contents in to an email and send it to me.

If there doesn't appear to be any error message in the console, then it could be that a problem occurred when Jalview started up. To get this output, shut down jalview in the normal way (but without closing the Jalview console), then restart it again - the jalview console should open when Jalview starts up. If there are some permissions problems then there should be some file browser related errors appearing in the console window, or when you first try to open the file browser. Again, send them along in an email.

Alternatively, you can create an account on to the Jalview issue tracker and attach the console output to this issue:
http://issues.jalview.org/browse/JAL-647

Jim.

ps.you should still be able to drag files onto the jalview desktop window, but not being able to save files might be a problem!

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On 13/09/2010 22:16, Yanan Jiang wrote:

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-------------------------------------------------------------------
J. B. Procter (JALVIEW/ENFIN) Barton Bioinformatics Research Group
Phone/Fax:+44(0)1382 388734/345764 http://www.compbio.dundee.ac.uk
The University of Dundee is a Scottish Registered Charity, No. SC015096.