Jalview’s alignment and analysis services now back [ unavailable since March 12, fixed: March 13 ]

Jalview Announcements Service Updates
1

Jalview’s alignment and analysis services unavailable since yesterday. Please, could you tell me when it will be back in service?
Thank you
Best regards

2

Thanks for bringing this to our attention, Carine, and we apologise for any inconvenience caused. Normal services have now resumed - many thanks to UoD Digital and Technology Services for fixing the issue.

All the best,
Khadija

3

Sorry, I’ve just tested it and I’m still having the same problem.
thank you
Best regards

4

Hi Carine - could you please check your web services preferences ? https://www.jalview.org/help/html/webServices/webServicesPrefs.html - sometimes Jalview doesn’t refresh the webservices menu automatically. You can also try saving your work as a project, closing Jalview and opening it again.

Let me know how you get on !
Jim

5

Hi again @Carine - we’ve tracked down the problem (we think!) - JABAWS services are now green across the board (see https://www.compbio.dundee.ac.uk/jabaws/ServiceStatus ).

Please let us know if you have problems still.

Jim

6

Hi Jum,
I have refreshed the web services page and it is working again. Indeed, it was blocked (red).

Thanks for your help.

Carine